Payment & Billing

Ordering on our website is entirely secure. Payment is made via a secured weblink. Your privacy is protected at all times and your details will never be passed to third parties.At the webshop, customers in the Netherlands can pay using the iDeal system. This will involve you paying via the trusted internet banking environment provided by your own bank. You will be asked to go through the same steps that will be familiar to you from internet banking.Another option is to pay for your goods using one of the following types of creditcard: Visa, Mastercard, Maestro and American Express. Choose your creditcard company and finish your payment by completing the procedure.We enabled payment via PayPal to ensure easy and safe payment for customers worldwide.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.